Privacy Policy
At Aerotransfer, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679.
By using our website, booking our services, or providing your personal data, you agree to the terms of this Privacy Policy.
Who We Are
Aerotransfer is an airport transfer service provider based in [Your Location, EU]. We specialize in providing reliable and comfortable transportation services to and from major airports and destinations across Cyprus.
For any questions or concerns regarding your personal data, please contact us via our Contact form.
Information We Collect
We collect and process the following types of personal data:
a. Information You Provide to Us
• Contact Forms: When you use our contact forms or request a quote, we collect your name, email address, phone number, and any additional details you provide.
• Booking System: When you make a booking, we collect your name, email address, phone number, payment details, pickup/drop-off locations, and travel dates/times.
• Payment Gateway: When processing payments, we collect payment information such as credit/debit card details. Note that all payments are processed through a secure third-party payment gateway, and we do not store your full payment details nor we can see your credit card number.
b. Information Collected Automatically
• Analytics Cookies: We use cookies and similar technologies to collect information about your visit to our website, including your IP address, browser type, device information, pages visited, and time spent on the site. This helps us improve our website and services.
How We Use Your Information
We use your personal data for the following purposes:
• To provide and manage our airport transfer services, including processing bookings and payments.
• To communicate with you regarding your bookings, quotes, or inquiries.
• To improve our website and services through analytics and customer feedback.
• To comply with legal obligations and protect our rights and interests.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
• Contractual Necessity: To fulfill our obligations under the booking agreement (e.g., providing transfer services).
• Consent: When you provide explicit consent for specific purposes, such as receiving marketing communications.
• Legitimate Interests: To improve our services, ensure website functionality, and prevent fraud.
• Legal Obligations: To comply with applicable laws and regulations.
Data Sharing and Transfers
We may share your personal data with the following parties:
• Service Providers: Third-party vendors who assist us in providing our services, such as payment processors, IT support, and analytics providers.
• Legal Authorities: When required by law or to protect our legal rights.
Your data is stored and processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure adequate safeguards are in place to protect your information.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For example:
• Booking and payment data is retained for 10 years to comply with tax and accounting regulations.
• Contact form submissions are retained for 12 months unless you become a customer.
Your Rights Under GDPR
As a data subject, you have the following rights:
• Access: Request a copy of the personal data we hold about you.
• Rectification: Request corrections to inaccurate or incomplete data.
• Erasure: Request deletion of your data under certain circumstances.
• Restriction: Request restriction of processing under specific conditions.
• Data Portability: Request transfer of your data to another controller.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw Consent: Withdraw consent at any time, where applicable.
To exercise your rights, please contact us using our Contact form.
Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. These include:
• Essential Cookies: Necessary for website functionality (e.g., booking system).
• Analytics Cookies: Used to analyze website traffic and improve user experience.
You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
Security Measures
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These include encryption, secure servers, and access controls.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via our Contact form.
Last Updated: 6 February 2025